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Terms and Conditions    

Welcome to Pawmax which is owned, licensed and managed by Petly Ventures Private Limited (“Company”, “We”, “Us”, or “Our”) is a private limited company having its registered office at CG80, CG Block, Sector II, Bidhannagar, Kolkata, West Bengal- 700091 India, which operates the website www.pawmax.co (collectively hereinafter referred to as the “Platform”). The terms and conditions laid down herein define your accessibility and usage of the Platform along with the services and products (as defined below) made available on the Platform. By accessing, browsing, or shopping on our website, you agree to comply with these terms enshrined herein below. Your access and use of our platform and its services solely depends on your acceptance and compliance of the provisions laid down in “Terms and Conditions” and other misc. policies of the platform. The Company strictly instructs You, the users of the platform to please read these Terms and Conditions along with other policies of the platform (“Platform Policies”) carefully before using or registering on our Platform. If You do not agree with these Terms or any other Platform Policies due to any probable reason, you are strictly advised not to access the Platform or use any of our Services on offer. 

You agree that after you register yourself as a user of our platform to continue receiving communications by way of emails, calls, SMS and notifications through different mediums regarding any product or services you may have bought or searched in our products & services portfolio; advertisement and marketing of any new product or services on offer along with promotional offers currently available in our services from our end. You can opt-out or unsubscribe any time from receiving such communications by visiting Our Platform.  

These Terms: (i) will be considered to be an electronic record complying with the legalities as per Indian data privacy laws including the Information Technology Act, 2000 read with rules and regulations made thereunder; and (ii) will not require any physical, electronic, or digital signature by the Company. 

 

Definitions 

 "We," "Us," "Our" refers to the corporate entity “Pawmax” (owned by “Petly Ventures Private Limited

"You," "Your," "Customer" refers to the individual or entity purchasing products from our site. 

"Products" refers to all items available for purchase on our website. 

“Services” refer to any offering, along with products available for consumers to avail, enlisted in our website which may bring value or solution to any need of the consumer. 

“Company” refers to the legal entity representing an association of people to run a business of catering to its customers by proving goods and services. 

 

Acceptance of Terms 

By using this website, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. 

 

User Accounts (Access, Use of Service and Confidentiality) 

To purchase products, you may need to create an “Account” by registering in our Platform, furnishing certain details about yourself, such as Your Name, Email address and such other relevant details as may be required by the Platform in order to create your personal Account in our Platform. You are responsible for maintaining the confidentiality of Your account information. 

You shall ensure and confirm that all information furnished by You, in the process of creating your account, is complete, accurate, up-to-date and legitimate to the best of your knowledge. In a situation where any change and alteration of any of your information   regarding your personal description or identity has come by in the due course, You are instructed to duly update Your Account information as per the current changes by writing an email at [email protected]. Regarding this, a strong disclaimer is set forth for our Users that if You provide any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or the Company thinks that there are reasonable grounds to suspect that any such information thus furnished is inaccurate, untrue, not up-to-date or incomplete, the Company has all the right to suspend or terminate Your Account and refuse to provide You any of our present or future services (or any portion thereof) at its discretion, in addition to any right that the Company may have against You at law or in equity, on the grounds of misrepresentation of information and details. 

You understand that your content/information (not including your credit card or Debit card information) may be transferred unencrypted as per needs and involve: 

transmissions over various networks; and 

changes to conform and adapt to technical requirements of connecting networks or devices 

This is to clarify that Credit Card and Debit Card information is always encrypted during transfer over networks 

You are responsible for maintaining the confidentiality of your Account information thus furnished by you and for all the activities occur on or in connection with Your Account. You agree to notify or inform the Company immediately of any unauthorized access or suspicion of use of Your Account or any such breach of security, privacy and confidentiality. Make sure that you logout from Your Account at the end of each session of your usage of our platform. 

You do acknowledge and agree that, though our Platform is equipped with necessary technical security and firewall system to prevent any unauthorized or illegitimate access to Our Users’ Accounts, the Company is otherwise not responsible and can’t be held liable or accountable in any way for any damages, losses, costs, expenses incurred upon any User or any sort of liability related to any such unauthorized or mala fide access or use of Your Account. You yourself is solely liable for any such loss incurred by the Company or any other User or visitor of the Platform due to authorized or unauthorized use of Your Account as a result of Your sole failure in keeping Your valuable personal and Account information secure and confidential. 

You are strongly directed to have not more than one and only one active Account on our Platform. You are strictly prohibited from selling, trading or otherwise transferring Your Account to any other party or impersonating any other individual or entity for the purpose of creating an Account with our Platform. You hereby agree and warrant that misrepresenting your affiliation with any person or entity may incur severe consequences and penalties upon yourself thereof. The Company reserves all rights to refuse access to the Services to new Users or to terminate access granted to the already existing Users at any time as the Company deems fit if such access or usage of the Platform or our Services does not aptly comply with the Terms or Platform Policies or any breach of such terms and policies is witnessed in pursuant to relevant laws and regulations in this regard and any such judicial order or direction by any governmental authority. 

 

Acceptable Use 

The Platform allows You to buy the Products and avail Services available on the Platform. 

By accepting our Terms and Conditions and Platform Policies, You represent and warrant that while using our Platform, You shall refrain from: 

Uploading, publishing, transmitting, updating or sharing any information; 

that belongs to another Person, which you have no right over and which the person has given his/her consent to. 

that may cause injury to the identity, privacy and confidentiality of anyone or that is a violation of rules and regulations or legal provisions that may apply accordingly thereof. 

that is false, untrue, incorrect and illegitimate written, published or furnished with malintent to deliberately misguide, mislead, provoke, intimidate or hurt the sentiments, beliefs and self-esteem and status of any individual, group, entity, agency, ethnicity, race, cast, creed, religion and gender. 

Engaging in any activity that is unconstitutional and violates local, state, national, or international laws or regulations and court orders. 

Violating or infringing any ‘Intellectual Property and Privacy right of others and the Company by posting or distributing content without proper legitimate authorization.  

Harassing, bullying, abusing, shaming, threatening, stalking, doxing, harming other users or individuals through means of communication or activity on our Platform. 

Posting any content that is defamatory, obscene, abusive, harassing, threatening, or otherwise objectionable. 

Posting any content that is discriminatory based on race, ethnicity, nationality, religion, gender, sexual orientation, disability, or any other characteristic. 

Indulging in any activity that causes harm to minors and animals. 

Impersonating any person or entity, or false stating or misrepresenting your affiliation with a person or entity. 

Sending unsolicited promotional materials, junk mail, spam, or chain letters to other users. 

Making any defamatory or derogatory remarks, comments or statements of any sort, verbal or written, against the Company that might incur injury to the goodwill, brand value or authenticity of the Company. You are advised to stay within the ambit of basic human etiquettes and decency while giving any user feedback, review or suggestion about the Products and Services and also the Company or Platform as a whole. 

Transmitting viruses, trojan horses, worms or any other harmful code or computer instruction or adopting any technological with an intention to gain unauthorized access to our “Site” or “Servers” or that may disrupt, damage, lead to malfunction or interfere with the use of computer or software or limit, jam and create hindrance in the functionality of any computer resource or related systems. 

Engaging in illegal or fraudulent activities including but not limited to scams, phishing, data theft, money laundering, data piracy, spidering, harvesting or indulge in use of spyware in order to unethically collect data from the Platform, and from the personal Accounts of Users. 

Committing any act of bypassing or jeopardising the technological or electronic systems inbuilt in our Site or Platform by attempting to decipher, decompile, disassemble, backtrace or reverse engineer any of the software systems or programming codes used to engineer and develop our Platform for any mala fide intention. 

Engaging in any activity that excessively uses the resources of our Site or disrupts the normal functioning of the Site. 

Accessing the Platform with the intention of obtaining information to create any similar competitive Platform or Application to cater similar Products and Services. 

Indulge in any activity or engaging in any communication that is inconsistent with the Constitutional guidelines and threatens the integrity, unity, liberty, fraternity, defence, security and sovereignty of India and diplomacy of India with its friendly foreign states. 

Engaging in any activity that is considered to disrupt public order and peace including any such act that indirectly or actively instigates to commit any cognizable offence. 

You acknowledge and agree that any user feedback, review, comment, statement or suggestion that you provide regarding our Products, Services or the Platform/Company are entirely voluntary and are completely your own genuine personal experience about the Services and Products of our Company and not based on any other’s biased opinion or review. We encourage and acknowledge genuine customer reviews and feedback, whether positive or negative. We acknowledge the reviews, feedbacks and suggestions of both satisfied and unsatisfied customers, so that we can work on bettering our services and products accordingly. 

Termination: We reserve the right to terminate, ban or suspend your access to our Site at our sole discretion without notice if we believe you have violated these Conditions of Use. 

 

Eligibility and Access 

Make sure you have attained the age of majority i.e. 18 (eighteen) years (or any other age considered to be the age of majority in your respective state or province of residence) or that You are using the Platform with the consent of a parent or guardian if you are a minor. You represent and warrant that you have given us your consent to allow any of your minor dependents to use this Platform.  

Our service is not available to any User suspended or removed from the Platform for any reason whatsoever. 

You represent in your sane mind and consciousness that you have attained the legal age to come into a binding contract and not a person barred from using, accessing or  availing the Services by our Platform  or under any applicable laws of India. 

This is to be mentioned herein that the services and products we have on offer are always evolving and the form or nature of our services may change from time to time to time. Moreover, the Company/Platform may stop (temporarily or permanently) catering any Service or feature in the Platform to You or Users generally and may not be able to provide You with prior notice. 

 

Privacy 

Protecting your privacy is our topmost priority. We have a detailed ‘Privacy policy’ that elaboratively explains how our Platform collects, use, handle and share personal information and other valuable data that you furnish in our Platform. Please refer to our ‘Privacy Policy’ for further details.  

 

Intellectual Property Rights 

1. Ownership 

All content, trademarks, logos, designs, graphics, software, and other intellectual property displayed on Pawmax (www.pawmax.co) are the exclusive property of PETLY VENTURES PRIVATED LIMITED or its licensors. This includes but is not limited to: 

Text, images, media, videos, and audio materials. 

Trademarks, Product names, brand names, and logos. 

Website design and layout including the look and feel of the platform 

All software, ideas, data, technology, etc available on the Platform. 

2. Protection of Intellectual Property 

We take the protection of our intellectual property seriously. All materials on this Site are protected by applicable copyright, trademark, patent, and other intellectual property laws. Unauthorized use of any content or materials from our Site may violate these laws and could result in legal action. Duplication, copying or reusing any part or portion of our Content and Trademarks as mentioned above herein will be seen as a serious offence in the eyes of law and may invite penalty. 

3. Limited License 

You are granted a limited, non-exclusive, non-transferable, non-assignable, royalty free license to access and use the Platform for personal, non-commercial purposes. This license does not permit you to: 

Modify or reproduce any content from the Site. 

Use any data mining, robots, or similar data gathering tools. 

Distribute or publicly display any content from the Site without our prior written consent. 

Non-compliance of any of the provisions thus mentioned will invite serious allegations against such user, infringing such rights and also lead to legal proceeding following by. 

4. User-Generated Content 

Any content you submit to our Site (including but not limited to reviews, comments, and suggestions) must be accurate and not misleading. If you submit any such content to our Site, you grant Pawmax a perpetual, irrevocable, royalty-free license to use, reproduce, modify, publish, and distribute such content in any form. You agree and acknowledge that the Company will be free to use such content submitted by you as the Company deems fit without any obligation attached to You whatsoever. You represent that you own or have the necessary rights to submit such content. 

5. Third-Party Intellectual Property 

We respect the intellectual property rights of others and expect our users to do the same. If you believe that your work has been copied in a way that constitutes copyright infringement or if you are aware of any unauthorized use of our intellectual property, please contact us immediately at [email protected] along with relevant information and details such as:  your contact number, Email ID, address, adequate details and information about the work that you claim to be infringed, a physical or e-signature of the Intellectual Property owner (or a person authorized to act on behalf of the Intellectual Property owner), details of the person or individual who uploaded your infringing Intellectual Property work. 

 

 

6. Changes to Intellectual Property Rights 

We reserve the right to modify this Intellectual Property Rights clause at any time. Any changes will be effective immediately upon posting on this page. 

 

Services  

The Company offers varieties of products catering to various needs of your furry friend including food, clothes, grooming and sanitation and many more.  

Disclaimer: The listing of such products and services on our Platform has to be considered as a mere ‘invitation to offer’ and not an ‘offer for sale’. It is to be clearly stated that by placing an order for any Product in our Platform, You make an offer to the Company such Product from Our Platform. Accepting or Declining any order placed by you solely depends on our own discretion and the Company is not obligated to accept and deliver your order mandatorily. Moreover, we reserve all rights to put a limit on the quantity of any listed product, ordered by you, without any prior notice or intimation. 

All users and consumers are hereby assured that Our Platform has duly obtained all licenses, registrations, certifications and documents and has thoroughly abided by all the relevant applicable legalities to undertake and administer its business.  

Drop Shipping:  

Nature of our Services: Pawmax operates on a drop shipping model. This means that we do not hold inventory of the products listed on our Site. Instead, when you place an order, we forward your order to a third-party supplier who ships the product directly to you. 

Product Availability: While we strive to ensure that all products listed on our Site are available, we cannot guarantee the availability of any particular product at any given time. As we rely on third-party logistics, suppliers and providers to fulfil orders, availability is subject to change without notice and the timeline for delivery is absolutely tentative which may again change as per prevailing conditions. If a product you have ordered is unavailable, we will notify you as soon as possible and provide you with options such as a refund, exchange, or backorder. You agree that though the Company generally caters its services to ship and deliver Products all throughout India, the Company can determine a selective list of areas that it wishes to cater its services and delivery at its sole discretion as per situation and prevailing conditions. 

Third-Party Terms: Your purchase of products through drop shipping may be subject to additional terms and conditions imposed by the supplier. We encourage you to review these terms and conditions before placing your order. 

We strive to provide accurate product descriptions and images as much as possible. However, we do not guarantee about pin-point accurateness of the information and images thus furnished in case of any unintentional error thus generated in the process. 

Note to the suppliers: The sellers must make sure that they supply/ship their products along with a copy of the generated invoice of the products along with their package of supplied products for authenticity. 

 

Product information: The Company provides the service of:     

offering for sale various pet care products listed on the Platform [“Products(s)”] including- 

 food,  

medicines, 

 toys,  

accessories for pets  

 

Pricing and Payment 

All prices are listed in INR (Rupees, Rs.,) 

Accepted payment methods include Credit Cards, Debit Cards, PayPal, etc. 

 

Order Acceptance 

Your order is to considered as an offer to buy a product or avail a service from us. We reserve the right to accept or reject your order for any possible reason. 

 

Shipping and Delivery  

We generally aim to ship orders within certain business days of your order being placed, depending upon conditions prevalent. 

Shipping and delivery times may vary depending on the supplier and the destination. Estimated delivery times provided on our Site are estimates only and are not guaranteed. Pawmax is not responsible for delays in shipping or delivery caused by the supplier or other factors beyond our control. 

Delivery time may vary based on other conditions and circumstances as follows: 

In case of any unforeseen mishap or unfavorable situation encountered in or during any of the underlying processes of supply chain, procurement, shipping, etc. delivery time may be little longer than expected. 

Act of God (such as earthquakes, storms, floods, etc.), unavoidable accidents, laws, rules, regulations or orders of government authorities, acts of war (declared or not), terrorism, hostilities, blockades, civil disturbances, embargoes, strikes, any natural disasters such as any epidemic or pandemic, or any other event or cause beyond the reasonable control of any Company Party.  

Delivery time may also depend on the time period during which your order is placed. For instance, if you place your order during any festive season or any such similar occasion having widespread regional or national influence, employees, delivery partners and delivery agents may be on leave and you can expect your delivery time a little longer than usual. 

 

Returns and Refunds and Cancellations  

We make sure the quality and accurate products are delivered to our customers. However if you are not satisfied with our product or any damaged or wrong product has unintentionally been delivered to you mistakenly, you can always claim for a return, refund or exchange without any hesitation. But, it is to be noted that there may be certain necessary deductions applicable for reasonable causes if you apply for a refund or cancellation and the original price You payed for the Product or Service may not be refunded to You, depending upon the conditions prevalent . Please do check our detailed ‘Returns and Refund Policy’ for further details.  

 

Quality Control 

We make reasonable efforts to select reputable suppliers who provide high-quality products. However, we cannot guarantee the quality or condition of products shipped directly from suppliers. If you receive a product that is damaged, defective, or not as described, please contact us immediately, and we will work with the supplier to resolve the issue. 

 

Limitation of Liability 

Pawmax shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the purchase or use of products fulfilled through drop shipping, including but not limited to damages for loss of profits, goodwill, use, data, or other intangible losses. 

1. Scope of Limitation: To the fullest extent permitted by applicable law, Pawmax's maximum aggregate liability arising out of or in connection with this agreement, the products sold, or the use of our website, whether in contract, tort (including negligence), or otherwise, shall be limited to the amount service fee applicable on such transaction, as set forth in this clause. This limitation applies to all direct and indirect damages, including, but not limited to, damages for: 

Personal injury or property damage. 

Breach of contract. 

Negligence. 

Misrepresentations. 

Any other cause of action. 

2. Exclusions: Notwithstanding the foregoing, the limitations set forth in this clause shall not apply to liability arising from: 

Death or personal injury caused by our negligence or that of our employees, agents, or subcontractors. 

Fraud or fraudulent misrepresentation. 

Wilful misconduct. 

Breach of confidentiality obligations. 

Violation of applicable laws or regulations. 

Our indemnification obligations, if any, as described elsewhere in this agreement. 

3. Liability Cap: The total cumulative liability of Pawmax to the customer for any and all claims arising out of or related to this agreement shall not exceed the total fees charged by Pawmax from the brand. 

4. Exclusion of Consequential Damages: In no event shall Pawmax be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or use, incurred by the other party, whether in an action in contract or tort, even if Pawmax has been advised of the possibility of such damages. 

5. Time Limit for Claims: Any claim arising out of or related to this agreement must be brought within 15 Days after the cause of action accrues; otherwise, such claim is permanently barred. 

6. Survival: This Limitation of Liability clause shall survive the termination or expiration of this agreement for any reason. 

7. Benefit: This Limitation of Liability clause is mutual and benefits Pawmax, its affiliates, and their respective officers, directors, employees, agents, and subcontractors. 

8. Sole Remedy: This Limitation of Liability clause represents the sole and exclusive remedy available to the customer for any claims arising out of or related to this agreement. 

 

Third Party Content and Interactions 

1. Third Party Links: Our Site may contain links to third-party websites, services, or resources that are not owned or controlled by Pawmax. We do not endorse or assume any responsibility for any third-party content, advertising, products, services, or other materials available on or through these external sites. You acknowledge and agree that Pawmax shall not be responsible or liable for any damage or loss caused by or in connection with the use of any such content, goods, or services available on or through any third-party sites. 

2. User Interactions: You may have opportunities to interact with other users of our Site through comments, reviews, or other forms of communication. While we encourage positive interactions, we are not responsible for the conduct of any users. You agree to engage respectfully and to comply with our Conditions of Use when interacting with other users. 

3. User-Generated Content: 

Any content submitted by users (including but not limited to reviews, comments, and suggestions) does not reflect the views of Pawmax. We do not endorse any user-generated content and are not responsible for its accuracy, legality, or appropriateness. We reserve the right to monitor and remove any user-generated content that we deem inappropriate or in violation of our terms. 

4. Reporting Violations: If you encounter any third-party content that you believe violates these terms or is otherwise objectionable, please report it to us at [email protected]. We will review such reports and take appropriate action at our discretion. 

5. No Liability: You acknowledge that Pawmax is not responsible for any interactions between you and third parties, including but not limited to disputes arising from transactions or communications with third-party vendors or users. Any agreements made between you and a third party are solely between you and that party. 

6. Safe Harbour Clause: For the purposes of this Safe Harbour Clause, Pawmax acts as an intermediary, providing a platform for sellers to list and sell products to buyers. The Company's role is limited to providing access to the platform and related services. To the fullest extent permitted by applicable law, the Company shall not be liable for any content, products, or actions of sellers or other third parties using the platform, including but not limited to: 

Infringement of intellectual property rights. 

Sale of illegal, unsafe, or misrepresented products. 

Breach of contract or warranty. 

Any loss or damage arising from transactions between buyers and sellers. 

For any of the acts mentioned above herein, the Third party, but the Company (the Service Provider) is to be held solely accountable. 

 

Disputes Clause 

1. Informal Resolution: Before initiating any formal legal proceedings, you agree to first contact us directly and attempt to resolve any disputes or claims informally. Please send a written description of your claim to Pawmax, located at CG80, CG Block, Sector II, Bidhannagar, Kolkata, West Bengal- 700091, and allow us thirty (30) days to respond and attempt to resolve the issue. 

2. Arbitration (Optional, Review Carefully): If informal resolution is unsuccessful, and only if both parties mutually agree in writing after the dispute arises, the dispute shall be resolved by binding arbitration. The arbitration shall be conducted in accordance with the provisions of the Arbitration and Conciliation Act, 1996. 

 

3. Arbitration Procedures (If Arbitration is Used): 

The arbitration shall be administered by Indian Council of Arbitration and shall be conducted in accordance with its rules. If no institution is specified, the parties shall mutually appoint a sole arbitrator. 

The seat of arbitration shall be Kolkata, West Bengal. 

The language of the arbitration shall be English. 

4. Governing Law and Jurisdiction: This Agreement shall be governed by and construed in accordance with the laws of India. Subject to the provisions on Arbitration and Mediation above, the courts in Kolkata, West Bengal, shall have exclusive jurisdiction over any disputes arising out of or relating to this Agreement. 

5. Injunctive Relief: Nothing in this Dispute Resolution clause shall prevent either party from seeking injunctive relief or other equitable relief from a court of competent jurisdiction to prevent irreparable harm. 

6. Costs: Each party shall bear its own costs and expenses in connection with any dispute resolution process, including attorneys' fees, unless otherwise awarded by the arbitrator or court. 

7. Time Limit for Claims: Any claim arising out of or related to this Agreement must be commenced within 15 days after the cause of action accrues, or the claim is permanently barred. 

8. Severability: If any provision of this Dispute Resolution clause is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. 

 

Indemnification 

You agree to indemnify, defend, and hold harmless Pawmax, its affiliates, officers, directors, employees, agents, licensors, and suppliers (the "Indemnified Parties") from and against any and all claims, losses, liabilities, damages, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: 

1. Your Use of the Website: Your access to or use of the website, including any data or content transmitted or received by you. 

2. Your Violation of These Terms: Your violation of any of these Terms and Conditions or any applicable law, rule, or regulation. 

3. Your User Content: Any user content you submit, post, transmit, or otherwise make available through the website. This includes, but is not limited to, claims of copyright infringement, defamation, invasion of privacy, or violation of any other rights. 

4. Your Transactions: Any dispute arising from or relating to your transactions with any third-party sellers or other users of the website. 

5.  Your Negligence or Wilful Misconduct. 

6. Indemnification Process: If any Indemnified Party is subject to a claim for which indemnification is sought, the Indemnified Party will: 

Prompt Notification: Provide you with prompt written notice of the claim. 

Cooperation: Reasonably cooperate with you in the defence of the claim, at your expense. 

Control of Defence: You will have the right to control the defence and settlement of the claim, provided that you will not enter into any settlement that admits liability on the part of an Indemnified Party or imposes any obligation on an Indemnified Party without their prior written consent (such consent not to be unreasonably withheld). 

 Indemnified Party Participation: The Indemnified Party will have the right to participate in the defence of the claim with counsel of its own choosing, at its own expense. 

7. Limitations: This indemnification obligation will not apply to the extent that the claim arises directly from: 

Our Negligence or Wilful Misconduct: The gross negligence or wilful misconduct of the Indemnified Party seeking indemnification. 

 Our Breach of Contract: The Indemnified Party's material breach of these Terms and Conditions. 

Third-Party Claims: Claims brought directly by Pawmax against you. 

8. Survival: This indemnification obligation will survive the termination of these Terms and Conditions and your use of the website. 

 

Suspension and Termination 

1. Termination by You: You may terminate your account and these Terms and Conditions at any time by: 

Ceasing all use of the website and services; and 

Deactivating/ deleting your account for closing your account. To initiate deactivation, you can contact our customer support at [email protected] to request account closure. 

Termination will be effective upon our receipt of your termination request and completion of any necessary account closure procedures. 

2. Termination by Us: Pawmax reserves the right to suspend or terminate your account and access to the website and services, with or without cause, at any time, and without prior notice to you, in our sole discretion. 

3. Reasons for Termination by Us: Reasons for which we may suspend or terminate your account and access to the website and services include, but are not limited to: 

Violation of These Terms: Your breach or violation of any provision of these Terms and Conditions. 

Unlawful Activity: Your engagement in any activity that violates applicable laws, rules, or regulations. 

Fraudulent Activity: Your engagement in any fraudulent or deceptive activity. 

Harm to Other Users: Your conduct that harms, threatens, or harasses other users or Pawmax

Security Risks: Security risks or vulnerabilities associated with your account. 

Inactivity: Prolonged inactivity of your account (as determined by Us). 

Business Reasons: Our decision to discontinue or modify the website or services, in whole or in part. 

4. Effect of Termination: Upon termination of these Terms and Conditions, regardless of the reason: 

Your right to access and use the website and services will immediately cease. 

We may delete your account and all associated data. 

You will remain liable for any amounts due or owing to us as of the date of termination. 

The provisions of these Terms and Conditions that by their nature should survive termination (including, but not limited to, indemnification, limitation of liability, intellectual property, and dispute resolution) will survive such termination. 

5. No Liability for Termination: Pawmax shall not be liable to you or any third party for any termination of your account or access to the website and services. 

6. Reinstatement: We reserve the right to refuse to reinstate your account or access to the website and services in the future.  

 

Changes to these terms 

1. Right to Modify: Pawmax reserves the right, at its sole discretion, to modify, update, or replace these Terms and Conditions at any time without prior notice. It is your responsibility to periodically review these Terms and Conditions for any changes. 

2. Notification of Changes: We will make reasonable efforts to notify you of any material changes to these Terms and Conditions. This may include, but is not limited to: 

Posting the updated Terms and Conditions on our website. 

The date of the last revision will be indicated at the top of these Terms and Conditions. 

3. Acceptance of Changes: Your continued use of the website or services following the posting of any changes to these Terms and Conditions constitutes your acceptance of those changes. If you do not agree to the new terms, you must stop using the website and services. 

4. Minor Changes: Minor changes to these Terms and Conditions, which do not materially affect your rights or obligations, may be made without specific notice. Your continued use of the website following the posting of any such changes constitutes your acceptance of the revised Terms and Conditions. 

5. Effective Date: Unless otherwise specified, any changes to these Terms and Conditions will be effective immediately upon posting. 

 

Grievance Redressal 

Unsatisfied or have complaints regarding our Products, Services and Platform? You may reach out to Our Grievance Redressal Officer) at [email protected] and PH: (+91) 9903758801.  

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