Frequently asked questions

First, double-check the code the customer is using to ensure it's entered correctly (case-sensitive, no extra spaces). Then, verify the coupon's validity period, eligible products, and any other restrictions.

If your order was supposed to arrive in multiple packages and you've only received one, please first check your order confirmation or shipping notification. It should indicate if your order was split into multiple shipments and provide separate tracking numbers for each. If the expected delivery date for the other package(s) has passed, please contact our customer support team with your order number. We will track the missing package(s) and provide you with an update.

If your order hasn't shipped yet, you can easily cancel it. Simply log into your account on our website, go to your order history, and find the order you wish to cancel.There is a 'Cancel Order' button. Click it, and follow the prompts. Once canceled, your refund will be processed within 7 business days and credited back to your original payment method.

After logging into your Merchant Dashboard, navigate to the "Products" section. Click on "Add Product," provide the necessary details (name, description, price, images, stock quantity), and save. You can also edit or remove existing products from the same section.

Payments will be processed and settled directly into your registered bank account after the order is delivered. The settlement cycle typically takes [insert time, e.g., 7-10 days] from the delivery date.

If a customer cancels an order before it is shipped, the order will be automatically updated in your dashboard, and no action is required. For returns, navigate to the "Orders" section and check the return details. Process the return as per the platform's return policy.

Yes, the platform allows you to add and manage multiple pickup locations. Go to the "Settings" section in your Merchant Dashboard, add new pickup addresses, and assign them to your products as needed.

To register as a seller, go to the "Sign Up" page and select the "Merchant/Seller" option. Fill in your business details, upload the required documents, and submit the form for verification. Once approved, you can start adding products.

You can easily track your order in two ways. The simplest method is to log into your account on our website and navigate to your order history. Selecting the order you wish to track will provide you with the latest tracking information. Alternatively, you can use the Air Waybill (AWB) tracking number provided in your shipping confirmation email. Simply visit the website of the shipping company mentioned in the email and enter your AWB number in their tracking tool for detailed tracking information.